Where is the Reidient wicks based?
We are based in Manchester and all items will be shipped from Manchester, United Kingdom.

What is the justification for the delivery cost?
As the candles are fragile, they are shipped with high quality cashew padding, bubble wrap. Furthermore, all packages are tracked.

How long will it take for my order to arrive?
Products are made to order and should be with you in approximately 5- 7 working days. If you need the items sooner, please do drop us an email or direct message on Instagram and we will do our best to accommodate this request.

It is important to highlight that as a result of the pandemic, PACKAGES ARE CURRENTLY DELAYED CIRCA 1-2 WORKING DAYS.

How can I check the status of my order?
We currently ship with Royal Mail. A tracking number will be sent to you once your order has been fulfilled. You can check your tracking status here: https://www.royalmail.com/track-your-item#/

What if I need to return a product?
Unfortunately, we currently do not accept refunds or exchanges.

Can I cancel or change my order?
We begin processing orders as soon as they are placed, therefore we might not be able to cancel or make changes to orders. Please do contact us for any queries at reiwickscandles@gmail.com